AMEXEM HOLISTIC CREATIONS LLC
FAQ
Frequently Asked Questions
Have questions? We have answers. Browse our most common questions below — and if you still need help, reach out to our team anytime.
Our Products
What is Batana Oil?
Batana Oil is a rare, nutrient-rich oil extracted from the American palm nut, native to the rainforests of Honduras. It has been used for centuries by the Miskito people — known as the "People of Beautiful Hair" — for its remarkable ability to nourish, strengthen, and restore hair and skin. Our Batana Oil is wildcrafted and cold-pressed to preserve its full potency.
What are the benefits of Batana Oil?
Batana Oil is packed with oleic acid, tocopherols (Vitamin E), and phytosterols that deeply penetrate the hair shaft and skin. Key benefits include reduced hair breakage and shedding, restored shine and softness, improved scalp health, and visibly smoother, more hydrated skin. Many customers also report new hair growth with consistent use.
How do I use Batana Oil for hair care?
Apply a small amount (a little goes a long way) to damp or dry hair, focusing on the ends and any areas of thinning or damage. You can also use it as a pre-shampoo treatment by massaging it into the scalp and leaving it on for 30–60 minutes before washing. For best results, use 2–3 times per week consistently.
Can I use Batana Oil on my skin?
Absolutely. Batana Oil is an excellent skin moisturizer and can be applied directly to the face, body, and cuticles. Its anti-inflammatory and antioxidant properties help soothe dry skin, reduce the appearance of scars, and promote an even skin tone. Start with a small amount and warm it between your palms before applying.
What is Black Seed Oil and what are its benefits?
Black Seed Oil (Nigella sativa) has been used in traditional medicine for over 2,000 years. It contains thymoquinone, a powerful antioxidant and anti-inflammatory compound. Benefits include immune system support, improved digestion, balanced blood sugar levels, respiratory health, and anti-inflammatory relief. It is often called "the remedy for everything except death" in ancient texts.
Can Black Seed Oil help with hair loss?
Yes. Black Seed Oil has been shown to strengthen hair follicles, reduce scalp inflammation, and support healthy hair growth. It can be applied directly to the scalp or taken internally as a supplement. Many customers use it in combination with Batana Oil for a powerful hair restoration routine.
What is Wildcrafted Sea Moss?
Wildcrafted Sea Moss (Chondrus crispus) is harvested directly from its natural ocean habitat — not farmed in pools — which means it retains its full spectrum of minerals and nutrients. Our Sea Moss is sourced from the pristine coastal waters of Honduras and is free from artificial additives, fillers, or preservatives.
Why is Honduras-sourced Sea Moss special?
Honduras offers ideal ocean conditions — clean, mineral-rich waters with the right salinity and temperature — that produce exceptionally nutrient-dense Sea Moss. Our sourcing relationships ensure ethical, sustainable harvesting that supports local communities while delivering a superior product to you.
What nutrients does Sea Moss contain?
Sea Moss contains 92 of the 102 minerals the human body needs, including iodine, potassium, calcium, magnesium, zinc, and iron. It is also a natural source of vitamins A, C, E, K, and B-complex vitamins, as well as collagen-supporting compounds and prebiotic fiber that feeds beneficial gut bacteria.
What is the recommended daily dosage for Sea Moss?
For Sea Moss gel, the typical recommended serving is 1–2 tablespoons per day. It can be blended into smoothies, stirred into teas, or added to soups and sauces. For capsules or powder, follow the dosage on the product label. We recommend starting with a smaller amount and gradually increasing to assess your body's response.
Usage & Storage
How should I store my products?
Store all oils in a cool, dry place away from direct sunlight. Sea Moss gel should be refrigerated and used within 3–4 weeks of opening. Capsules and powders should be stored in a cool, dry place with the lid tightly sealed. Avoid exposing any product to excessive heat or humidity, which can degrade quality.
Are your products safe for daily use?
Yes, all of our products are formulated for regular use. However, we always recommend starting slowly to understand how your body responds, especially with internal supplements. If you are pregnant, nursing, or managing a medical condition, please consult your healthcare provider before use.
Are there any allergen concerns?
Our products are free from common allergens such as gluten, soy, and dairy. However, if you have a known sensitivity to tree nuts or shellfish (relevant for some sea-based products), please review the full ingredient list on each product page or contact us before purchasing. All products are processed in a facility that maintains strict quality controls.
Sourcing & Quality
Where are your ingredients sourced?
We source our ingredients from trusted, ethical suppliers — primarily from Honduras and other regions known for producing high-quality natural wellness ingredients. Our Batana Oil and Sea Moss are wildcrafted, meaning they are harvested from their natural environments without the use of pesticides or synthetic fertilizers.
Are your products third-party tested?
We are committed to quality and transparency. Our products undergo quality checks to ensure purity and potency. For specific testing documentation, please contact our team directly and we will be happy to provide available certificates of analysis.
Shipping
How long does shipping take?
Standard domestic orders typically ship within 1–3 business days and arrive within 5–7 business days. Expedited shipping options are available at checkout. International orders may take 10–21 business days depending on the destination country and customs processing times.
How much does shipping cost?
Shipping rates are calculated at checkout based on your location and selected shipping method. We offer free standard shipping on qualifying orders — check the cart or checkout page for current thresholds and promotions.
Do you ship internationally?
Yes, we ship to many countries worldwide. International customers are responsible for any applicable duties, taxes, or customs fees imposed by their country. These charges are not included in our product or shipping prices and are collected by your local customs authority.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number on the carrier's website to monitor your delivery status in real time.
Returns & Refunds
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, please contact us within 30 days of delivery. Unopened products in their original condition are eligible for a full refund. For opened products, please reach out and we will work with you to find a fair resolution.
How do I initiate a return or exchange?
Contact our customer support team with your order number and reason for the return. We will provide you with return instructions and, once the item is received and inspected, process your refund or exchange promptly. Refunds are typically issued within 5–7 business days to your original payment method.
Still Have Questions?
We are here to help. Reach out to our team and we will get back to you as quickly as possible. Your wellness journey matters to us.